FREQUENTLY ASKED QUESTIONS

Please click the Sign Up button to begin using our service. Select a plan that best suits your SMS marketing campaign after finishing the registration process, receiving a number, and testing the capabilities. Then, start sending messages. Depending on the country of use, the number of SMS credits may differ between the website and your user's dashboard. To learn more, send an email to [email protected].

To whom do I send the messages?

You may send messages to virtually any country in the world via SMS and voice messaging, including all EU nations. You can send messages to more than 200 countries using the DigiNetSpace platform.

What countries' phone numbers can I get to make voicemails and send messages from?

Please be aware that the country you choose while registering will also be the country where your phone number will be assigned. If you want to receive a phone number from a different country than the one your account is assigned to, please get in touch with us. Depending on the laws of the nation of use, you may need to produce a specific list of documents in order to purchase secondary number packages. Contact us for additional details.

The list does not include the country for which I would like to acquire a virtual number. What should I do?

Some countries demand identity documentation in order to comply with Phone Number regulations; for this reason, they are not listed. If you get in touch with us and send the necessary paperwork, we'll add this country for you.

In my country, I'm unable to buy phone numbers.

In some countries, you must present identity proof in accordance with the country's phone number regulations in order to obtain a phone number. Once the compliance check is complete, a list of available phone numbers will show up in your dashboard. Please get in touch with us and submit the necessary documentation.

Is a Two-Way SMS phone number necessary?

Due to the fact that your clients will need to text a keyword to your number in order to opt-in or out of receiving messages from you, two-way SMS phone numbers are essential. You may also engage in discussion with your subscribers, get their names, emails, and birthdays so you can tailor their future communications, all with the help of a two-way phone number.

What about email notifications?

You can sign up for SMS notifications, and each SMS that is sent to your number will have the text forwarded to a different email address of your choice. Incoming SMS Alerts must be turned on in the user settings to allow email notifications.

How should I use keywords?

In order to appeal to a certain target market, mobile keywords are used in mobile marketing. The sender will instantly sign up for your SMS service by texting a mobile keyword to your number. A mobile keyword might be texting "HELLO" or "SUBSCRIBE," for instance. You are not charged extra to generate an unlimited number of keywords with DigiNetSpace.

Can I view the complete history of all calls and messages, both incoming and outgoing?

Yes, you may do that by selecting the "Logs" button on the dashboard's left side. You may choose which log kinds to show, as well as the phone number, message content, creation date, and other pertinent details for your voicemails and messages.

Is it possible to import contacts into the dashboard?

Yes. If your marketing company already has a contact list, you may upload a CSV file to the dashboard to import it. You won't need to manually enter each contact from your list because the procedure is automated.

Can I import a calendar into the dashboard?

Yes. If your marketing organization already has an appointment list, you may import it inside the dashboard by uploading a CSV file.

Is it possible to download my contacts from the dashboard?

Your contact list is available for download in XLSX format, yes. Additionally, you can download the entire history of your communications to view contact information, the messages themselves, the creation date, and other pertinent details.

Additionally, you can download a keyword list, group and individual scheduled messages, message templates, appointment lists, voice broadcasts, auto responders, polls, competitions, subscribers' reports, Q&A SMS bots, mobile coupons, loyalty programs, kiosks, birthday SMS wishes, mobile splash pages, and referrals.

Basically, you can download every piece of information in your dashboard.

What makes a web sign-up widget necessary?

A web opt-in widget is an effective tool that enables prospective customers to sign up for your marketing campaign using a web form that may be included on a website. Additionally, you can use it as a sign-up link in an email campaign. Web sign-up widgets are an essential and reasonably priced part of any current marketing strategy that will help you attract new clients and function well in any sector. Having a web-based widget is essential because the effectiveness of your marketing strategy depends on the number of channels you use to advertise your goods.

How can I make a widget for web sign-ups?

Click the Tools tab and choose Web Sign-up Widgets from the dropdown menu to create a widget. After going to the widget creation page, give your widget a group and use the built-in constructor to design it. Additionally, there is a possibility to preview your widget while it is being created. The procedure is native and simple. Choose the widget type after designing it and specifying the signup messages and redirect URL.

You can easily construct embeddable and pop-up widgets with DigiNetSpace dashboard that conveniently gather subscribers' emails, birthdays, cities, states/provinces, and postal codes.

What can be done with QR codes?

You can make a QR code that leads customers to your website's landing page, and another that takes them directly to your subscription link. With the use of QR codes, you may direct users directly to the destination of your choice.

How do I make a QR code?

Click the Tools tab and choose QR Codes from the dropdown menu to create a QR code. Select the type of your QR code, design it, and upload your logo or choose a watermark after opening the built-in QR code creator.

Is there a way to view my subscriber list in its entirety in one place?

Yes, there is. To view a complete list of your subscribers, including their names, groups, phone numbers, sources, and subscription dates, enter the Reports page. You can also get a visual representation of the number of subscribers who joined your campaigns on each day within the selected month's range.

Is the number of SMS texts I can send at once limited?

There is actually no restriction. However, in practice, mobile carriers are a little more wary of allowing someone to transmit a large number of messages at once for spam-related reasons.

Additionally, the user dashboard offers additional tools that were created to assist you in this specific circumstance.

By checking a box, you can assign numerous numbers to a single account and send SMS messages from each one in turn. This way, each new message will come from a separate number. it is strongly advised when sending numerous SMS messages with the same or similar content.

Besides, you have the option to automatically change the word placements in your text so that each consecutive SMS is unique from the one that came before it.

The option to restrict the sending pace allows you to send your messages at a slower rate. Due to the aforementioned carrier limitations, 1 SMS per second is the default (and fastest) sending speed for lengthy codes. If you want to be more cautious, you can move more slowly. Ten SMS per minute, or one every six seconds, is the slowest setting that is offered.